AI Solutions Manager

About the Company

Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. We are a Series C company backed by top-tier investors with over $135M in funding, serving over 150 leading enterprises and Fortune 500 companies.

Responsibilities

• Build and deepen relationships with AI/ML users to foster adoption and drive expanded usage
• Conduct discovery to understand customer goals and propose tailored solutions
• Collaborate with technical teams to address complex customer needs and advise on best practices
• Run workshops, training sessions, and QBRs to demonstrate account value
• Proactively monitor product usage to gauge account health
• Work with Account Management to identify upsell opportunities and align on health strategies
• Relay customer feature requests to internal product teams

Requirements

• 3+ years of experience as a Customer Success Manager in SaaS
• Self-starter mindset with ability to thrive in limited process environments
• Exceptional organizational and prioritization skills
• Strong communication skills for articulating observations and fostering collaboration
• Proven ability to demo technical products and translate value into solutions
• Customer-first mindset with a focus on delivering measurable results

Preferred Qualifications

• Familiarity with AI/ML workflows or GenAI technologies