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Posted 8 hours ago
AI Quality Engineer
Neon
Requirements
Fast-paced environment experience, High attention to detail, Rigorous problem-solving skills
Skills
AIQuality AssuranceAutomation
About the role
About the Company
Neon is building an automation platform for healthcare enterprises to eliminate obstacles in patient access workflows. By automating authorizations and streamlining benefits verification, Neon ensures patients access life-saving treatments without bureaucratic or financial constraints.
Responsibilities
- Review transcripts and recordings of AI agent phone calls
- Identify, label, and document issues arising during calls
- Provide suggested guidance to improve AI agent performance and accuracy
Requirements
- Experience operating in fast-paced, dynamic environments
- Exceptional attention to detail for large-scale review
- Ability to perform rigorous root-cause analysis of technical issues
Preferred Qualifications
- Demonstrated talent, hustle, and creativity early in career
- Growth mindset with a curious and experimental approach
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Neon · San Francisco
