AI Operations Specialist

About the Company

Ramp is building the smart infrastructure for finance teams, automating how over $200B in annualized spend flows in and out of 70,000+ companies. We hire people with high agency and high urgency to build systems that shape how companies manage billions.

Responsibilities

• Deploy AI tools and workflows through the development of internal AI products, agents, and skills
• Enable non-engineering teams to leverage the internal AI stack including Ramp Inspect, Ramp Glass, and Notion
• Measure impact of internal products via AI-built dashboards and QA checks
• Seed an AI-native culture by coaching internal AI champions and embedding new practices
• Build feedback loops to improve internal AI agent performance and reliability
• Tackle foundational AI infrastructure challenges like data reliability and managing shared AI skills at scale
• Package and communicate Ramp's internal AI journey to customers and at conferences

Requirements

• 2–5 years in product management, product ops, BizOps, strategy, or technical program management
• Demonstrated experience using AI to build and transform work in prior roles
• Technical fluency with low-code/no-code tools, SQL, BI tools, APIs, and scripting
• Experience with development copilot tools like Cursor, Claude Code, or Codex
• Strong communication skills for writing documentation and running training sessions
• Ability to make data-driven decisions based on customer and usage data
• High ownership and comfort with autonomy and ambiguity

Preferred Qualifications

• Familiarity with departmental workflows in Sales, CX, Finance, Risk, or HR
• Prior experience in internal enablement or change management programs
• Interest in commercializing operational learnings through customer-facing AI agents