AI Onboarding Specialist

Responsibilities

• Act as the primary contact during the first 30 days of the new customer experience
• Implement and configure AI agents for new accounts
• Coordinate all account connections, including product and integration-related tasks
• Conduct full-team trainings for all locations within an account covering best practices
• Ensure product adoption through outreach methods and account health scoring
• Manage potential escalations and resolve client issues
• Ensure effective hand-off to Customer Success Managers (CSMs) after onboarding
• Build new processes to create a smooth implementation experience

Requirements

• 1-2 years of experience in customer onboarding or implementation
• Working knowledge of AI technologies such as LLMs, Voice AI, or automation platforms
• Bachelor's degree in business or a similar field
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects
• Strong problem-solving and data analysis skills

Preferred Qualifications

• Experience in a SaaS environment
• Experience with Gainsight and Salesforce
• A growth-oriented approach to AI technology

Benefits

• Medical, dental, and vision benefits
• Life insurance and disability coverage
• Paid maternity and paternity leave
• Fertility benefits
• 401k Plan
• Onsite HQ gym and subsidized childcare center

About the Company

Podium brings AI Employees to local businesses to turn conversations into revenue. Trusted by over 60,000 businesses, Podium builds impactful AI agent ecosystems for industries like Auto, Home Services, and Aesthetics.