AI Customer Success Manager

Responsibilities

• Serve as the primary post-sales point of contact for small business customers
• Drive product adoption and utilization through in-depth industry knowledge
• Identify opportunities for upselling and cross-selling within existing accounts
• Proactively manage the renewal process to secure customer retention
• Conduct regular check-ins to assess satisfaction and optimize product usage
• Act as a customer advocate by relaying feedback to product and engineering teams

Requirements

• 1+ years in a customer-facing role (CSM, Account Manager, or Client Services)
• Experience in the software or SaaS industry
• Working knowledge of AI technologies such as LLMs, Voice AI, or automation platforms
• Strong communication and interpersonal skills
• Ability to grasp complex software concepts quickly
• Results-driven mindset focused on retention and satisfaction goals

Preferred Qualifications

• Growth-oriented approach to AI technology
• Experience with customer success platforms and tools
• Familiarity with CRM and customer support software
• Knowledge of online reputation management

Benefits

• Medical, dental, and vision benefits
• Life insurance and disability coverage
• Paid maternity and paternity leave
• Fertility benefits
• Generous vacation time and summer holiday weekends
• 401k Plan
• Onsite HQ gym and subsidized childcare center