AI Client Success

Responsibilities

• Own end-to-end client relationships, working directly with client engineers, PMs, and engineering managers.
• Perform technical root-cause analysis on issues such as latency spikes, ASR misfires, and call-transfer failures.
• Translate business requirements into precise, testable LLM prompts across various ASR/LLM/TTS combinations.
• Build and maintain usage, cost, and quality dashboards for client accounts using SQL and data visualization tools.
• Drive product improvements by identifying recurring manual fixes and collaborating with engineering to productize them.
• Analyze call transcripts and logs to form and defend technical hypotheses regarding system failures.

Requirements

• Proven ability to perform technical root-cause analysis and diagnose complex issues independently.
• Proficiency with APIs and webhooks, including the ability to read payloads and trace pipeline failures.
• Experience with LLM prompt engineering and iterative testing.
• SQL literacy for data querying and experience with data visualization/reporting.
• Strong written communication skills for technical documentation, client updates, and prompt specifications.
• High agency and a proactive approach to problem-solving and ownership.

Preferred Qualifications

• Prior exposure to Voice AI, contact centers, or telephony infrastructure (SIP, IVR, DLT).
• Experience with BigQuery, Metabase, or similar data tools.
• Hands-on experience with LLM evaluation frameworks.
• Ability to communicate technical root causes clearly to non-technical stakeholders.

Benefits

• Direct access to founders and involvement in high-level decision-making.
• Competitive compensation package plus meaningful ESOP.
• Rapid learning curve in B2B AI, product, and customer success.
• In-person team collaboration in our Bengaluru office.

About the Company

Bolna is a YC F25 company building Voice AI infrastructure. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language at scale. Backed by General Catalyst, we serve over 1,050 paying customers, handling millions of conversations across sales, support, and collections.