Agile Coach

Responsibilities

• Provide hands-on coaching for new and existing Agile teams, including launch preparation, execution, and stabilization.
• Assess team maturity and Scrum Master practices to deliver tailored coaching plans and improvement recommendations.
• Deliver SAFe courses (SP, SSM/SASM, POPM, Product Manager) and leadership workshops.
• Coach AVPs, Directors, and Product/Delivery leaders on SAFe adoption, prioritization, and value delivery.
• Enable and enhance the Agile Enablement Framework, including processes, playbooks, templates, and governance routines.
• Define and operationalize KPIs for Agile performance, such as flow, predictability, and team health.
• Produce standardized progress reports, coaching metrics, and training attendance data for governance dashboards.

Requirements

• Minimum 7+ years of experience in Agile coaching, transformation, or related roles.
• Deep knowledge of Agile principles and SAFe frameworks.
• Current SAFe certifications (e.g., SPC, RTE, SSM, SASM, POPM, APM, or SA).
• Proven experience delivering SAFe training and facilitating workshops for both teams and leadership.
• Proficiency with Jira, Azure DevOps, Confluence, Miro, and Mural.
• Strong stakeholder management, communication, and organizational skills.

Preferred Qualifications

• Authorization to deliver accredited SAFe courses.
• Experience with advanced agile instruction, such as Product Manager classes or leadership-focused workshops.
• Experience working within the pharmaceutical or other highly regulated industries.
• Familiarity with hybrid and virtual facilitation techniques.

About the Company

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. With more than 3,000 employees serving over 200 companies worldwide, we specialize in digital transformation, product engineering, and AI/automation to drive business agility and innovation.