Agent Product Manager

Responsibilities

• Lead customer onboarding and implementations autonomously
• Manage and resolve customer feedback and issues
• Identify product improvements and new product offerings
• Drive automation and scalable processes by building internal tools and workflows
• Collaborate with Operations Analyst Team for QA/QC and reporting
• Expand customer relationships and contracts by communicating business value
• Partner with engineering to design and execute reporting dashboards and ticket systems

Requirements

• 2-4 years of experience in Consulting, BizOps, or Account Management/Customer Success
• Strong verbal and written communication skills
• Experience translating business needs into technical requirements
• Strong analytical skills and ability to interpret complex data sets
• Ability to work in a fast-paced, rapidly changing environment
• Willingness to travel 4x per year for offsites and shadowing

Preferred Qualifications

• Experience leading end-to-end project execution with quantifiable impact
• Experience in Support or Post-Sales organizations
• Experience leading product implementations with customers
• Experience with customer service tools like Zendesk or Intercom

Benefits

• Competitive compensation and employee stock options
• Annual professional development budget
• Office setup stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Meals, snacks, and fitness stipend
• Commuter benefits and 401(k)