Agent Engagement Manager

Responsibilities

• Own end-to-end customer implementations including kickoff, discovery, solution design, configuration, testing, and go-live
• Lead kickoff calls and workshops with customer stakeholders across business and technical teams
• Develop project plans and manage timelines to keep implementations on track
• Partner with engineering to scope integrations and troubleshoot technical issues
• Drive adoption by building training programs and identifying champions
• Handle objections and navigate organizational resistance to keep projects moving
• Surface expansion opportunities and hand off to sales for upsell/cross-sell
• Translate customer feedback into product insights for the product team
• Build and codify delivery best practices, playbooks, and documentation

Requirements

• 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
• Strong project management skills with ability to drive complex engagements
• Excellent presentation skills for executive-level communication
• MBB consulting background (McKinsey, BCG, Bain)
• Ability to work 5 days per week in-person in San Francisco or NYC
• Comfortable with ambiguity and fast-paced startup environments

Preferred Qualifications

• Insurance industry experience
• Experience implementing SaaS or AI products for enterprise customers
• Technical fluency regarding APIs, integrations, and data workflows
• Experience with change management and driving user adoption at scale
• Prior experience at a startup or high-growth company

Benefits

• Fully covered, best-in-class health, dental, and vision benefits
• Competitive Compensation & meaningful stock options
• Unlimited PTO
• Lunch and dinner onsite
• Team events, such as happy hours and off-sites
• Commuter benefits
• Company 401(k)