Agent d'escale

Responsibilities

• Welcome and assist passengers with courtesy and professionalism, embodying the company's excellence
• Manage passenger requests and irregular situations with empathy and efficiency
• Collaborate with airport teams to ensure smooth operations, flight punctuality, and safety
• Contribute to the overall excellence of the customer experience and brand image

Requirements

• Minimum 5 years of experience in customer relations
• Fluency in French and a minimum B2 level in English (certified)
• Valid driving license (manual transmission)
• Valid ID or passport (valid until at least May 2027)
• Ability to manage stress and complex situations with calm and self-control
• Proficiency with digital tools and a professional presentation suitable for wearing a uniform

Preferred Qualifications

• Previous experience in premium or luxury segments within aviation, tourism, events, or transport

Benefits

• Permanent contract (CDI) with a world-renowned airline
• Annual gross salary between €27,000 and €30,000 depending on profile, plus shift premiums
• Internal training provided from the start of the contract
• Preferential flight tickets and travel benefits after 6 months of seniority
• Company health insurance and assistance with transport and meal costs
• Numerous opportunities for internal career advancement

About the Company

Air France is a major player in global air transport and part of the Air France-KLM group. Operating the leading long-haul network from Europe, the company specializes in passenger transport, freight, and aeronautical maintenance.