
Posted 3 days ago
Agent d'escale
Air FranceAgent d'escale
Perks & benefits
Annual LeaveFlightsHealth InsuranceTransportation
Requirements
5 years customer relations experience, B2 English level, French fluency, Driving license (manual), Valid ID or passport
Skills
customer serviceAviation
About the role
Responsibilities
- Welcome and assist passengers with courtesy and professionalism, embodying the company's excellence
- Manage passenger requests and irregular situations with empathy and efficiency
- Collaborate with airport teams to ensure smooth operations, flight punctuality, and safety
- Contribute to the overall excellence of the customer experience and brand image
Requirements
- Minimum 5 years of experience in customer relations
- Fluency in French and a minimum B2 level in English (certified)
- Valid driving license (manual transmission)
- Valid ID or passport (valid until at least May 2027)
- Ability to manage stress and complex situations with calm and self-control
- Proficiency with digital tools and a professional presentation suitable for wearing a uniform
Preferred Qualifications
- Previous experience in premium or luxury segments within aviation, tourism, events, or transport
Benefits
- Permanent contract (CDI) with a world-renowned airline
- Annual gross salary between €27,000 and €30,000 depending on profile, plus shift premiums
- Internal training provided from the start of the contract
- Preferential flight tickets and travel benefits after 6 months of seniority
- Company health insurance and assistance with transport and meal costs
- Numerous opportunities for internal career advancement
About the Company
Air France is a major player in global air transport and part of the Air France-KLM group. Operating the leading long-haul network from Europe, the company specializes in passenger transport, freight, and aeronautical maintenance.
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Air France · Roissy Charles de Gaulle
