Agency Manager

About the Company

Joya is a home care provider specializing in maintaining independence for adults with disabilities and seniors. We emphasize the human dimension with both our employees and our users, creating a family atmosphere that is the essence of our profession.

Responsibilities

• Build and maintain long-term relationships with local health and medico-social professionals
• Provide accurate reporting of actions to the agency manager
• Manage home care requests: assess needs, develop support plans, and follow up on requests
• Propose suitable caregivers based on beneficiary needs
• Manage caregiver intervention schedules
• Supervise services to ensure quality and satisfaction for beneficiaries and their families
• Participate in the recruitment of caregivers
• Provide supervision and ensure caregiver retention

Requirements

• Minimum 3 years of experience in personal services with caregivers, beneficiaries, and local institutions (CLIC, CCAS, etc.)
• Degree (BTS, Master, etc.) or training in personal services, health, or social sectors
• Strong listening skills and customer service orientation
• High autonomy, adaptability, organization, and prioritization skills
• Ability and desire to work in a team
• Field-oriented mindset with strong operational involvement
• Proficiency with digital tools
• Valid driver's license (Permis B)

Benefits

• Fixed monthly salary of €2,500 plus €1,425 in quarterly bonuses
• Health insurance (Mutuelle)
• Meal vouchers (Swile)
• Reimbursement of mileage expenses