Agency Customer Success Manager

Responsibilities

• Act as the primary point of contact for enterprise agency partners, delivering a value-driven customer experience and fostering long-term relationships.
• Proactively identify growth opportunities, anticipate challenges, and drive ongoing engagement and retention.
• Serve as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals to provide strategic recommendations.
• Partner with Agency Sales to execute development and enablement strategies that drive awareness and expansion.
• Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing teams.
• Design and deliver scalable training programs, workshops, and educational resources tailored to agency maturity levels.
• Maintain strong relationships with key industry partners including Meta, TikTok, Snap, Pinterest, and Google.
• Act as the voice of the agency by gathering feedback to inform the product roadmap and go-to-market strategy.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech or martech.
• Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.).
• Knowledge of programmatic advertising is a strong plus.
• Excellent written and verbal communication skills with the ability to present to senior stakeholders.
• Ability to translate complex data into actionable insights.
• Legal right to work in the United States.

Preferred Qualifications

• Experience working in fast-paced, ambiguous, and entrepreneurial environments.
• Proven track record of driving product adoption and driving measurable results for clients.
• Willingness to travel for industry events and client meetings when needed.

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.
• Generous healthcare packages and mental health benefits.
• 401K with company matching and equity grants.
• Wellness benefits and learning reimbursement opportunities.
• Volunteer time off and company donation matching.

About the Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive platform integrates media, creative, and intelligence to power billions of impressions annually. We manage creative and media for over 700 brands worldwide across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.