Aftermarket Insights Lead

Responsibilities

• Partner with Aftermarket & Customer Support (A&CS) leadership to track priorities, actions, and key deliverables
• Develop and continuously improve reporting suites, dashboards, and performance reporting
• Translate complex business questions into meaningful insights and executive-ready outputs
• Support governance across key programs to ensure clear ownership and timely outcomes
• Coordinate and deliver key projects, including communications and events
• Improve reporting efficiency through automation and enhanced tool utilization
• Support the execution of critical Customer Support programs, including Product Improvement Programs and PowerGard Protection Plans

Requirements

• Proven experience in data analytics, reporting, or business insights roles
• Strong ability to translate raw data into clear, actionable business insights
• Experience developing reports and dashboards for diverse business stakeholders
• Excellent stakeholder management and professional communication skills
• Experience managing competing priorities or supporting complex business operations
• Ability to prepare high-quality, executive-ready materials

Preferred Qualifications

• Proficiency with advanced reporting tools, dashboards, or data visualization software
• Exposure to automation or AI-enabled reporting technologies
• Experience working within customer support, aftermarket, or operations environments
• Experience supporting business governance, rhythm, or project delivery frameworks
• Background in commercial or performance-focused business environments

Benefits

• Competitive remuneration package
• Flexible working arrangements to support work-life balance
• Professional development opportunities, including higher education and training
• 15% Superannuation if choosing the John Deere Mercer Super Plan
• 16 weeks of paid parental leave for new parents
• Annual leave loading, purchase leave, and paid community leave

About the Company

John Deere is a global leader driven by values of integrity, quality, humanity, commitment, and innovation. We dream, design, and deliver breakthrough products that sustain our world for generations to come, helping to feed billions and build vital infrastructure. We foster a culture where great ideas thrive and every voice is heard.