After-Sales Service Technician

Responsibilities

• Travel to client locations to perform technical diagnostics and analyze product malfunctions
• Advise customers on technical or functional aspects of products
• Provide technical solutions within warranty frameworks or propose paid services for out-of-warranty issues
• Perform product repairs and ensure compliance with technical standards while respecting intervention costs
• Collaborate with the After-Sales team, store departments, and installation partners

Requirements

• Proven technical expertise in product diagnostics and repair
• Strong customer service skills and a professional sense of contact
• Commercial awareness to propose appropriate paid services
• High level of rigor, dynamism, and attention to detail
• Strong team spirit and ability to work cross-functionally

Benefits

• Comprehensive integration program to help you master your new role
• Ongoing training opportunities to develop your professional skills
• Career advancement possibilities into management or transversal functions

About the Company

Lapeyre is a multi-specialist in home improvement, specializing in kitchens, bathrooms, joinery, and flooring. With a network of nearly 130 points of sale and 9 factories across France, Lapeyre operates as a distributor-manufacturer, offering high-quality, durable products and personalized services to enhance the living experience of its customers.