After Sales Manager

About the Company

Enpal is Germany's first green unicorn, working towards a goal of solar panels on every roof, storage in every house, and electric cars in every garage. Through their AI-powered platform Enpal.One+, they provide integrated decentralized energy solutions including solar systems, battery storage, and heat pumps.

Responsibilities

• Support customers with inquiries and concerns via telephone and email
• Act as the primary point of contact for customer service
• Work within a fixed team to process and forward customer requests
• Collaborate closely with various operational teams to solve issues structurally
• Participate in regular training regarding products, processes, and internal workflows

Requirements

• Very good German language skills (minimum C1 level)
• Strong communication, empathy, and solution-oriented mindset
• Team player with a positive and open attitude
• Previous experience in customer service or similar roles, or an ambitious career changer
• High value placed on reliable and service-oriented customer care

Benefits

• Attractive salary package including an unlimited commission model
• Company car or travel budget
• Opportunity to work in a diverse, international team of over 65 nationalities
• Transparent all-hands meetings and open feedback culture
• Regular team and company events