After Sales Consultant

Responsibilities

• Manage the aftersales journey of customers' holidays to ensure a seamless experience
• Finalise and process accurate payments
• Maintain professional and detailed customer records
• Deliver exceptional service in line with team targets and KPIs
• Support customers with queries and provide effective solutions

Requirements

• Strong communication and interpersonal skills
• Customer-first mindset with a passion for delivering great service
• High attention to detail and accuracy
• Strong problem-solving skills and a solutions-focused approach
• Proficiency in Microsoft Excel and Microsoft PowerPoint
• Ability to work effectively in a fast-paced, dynamic environment

Benefits

• Comprehensive training and ongoing skills development
• Career development opportunities within a global network of brands
• Travel discounts and rewards programs
• Access to industry-leading health, well-being, and financial programs
• Social events and a supportive, collaborative team environment
• Volunteer leave opportunities

About the Company

Ignite Travel Group is a leading travel innovator passionate about creating unforgettable holiday experiences. We handpick the best inclusions to deliver exceptional value for our customers and partners, helping people experience the world through carefully curated travel packages.