After Sales Assistant

Responsibilities

• Support the service center network by working with Master Services to expedite warranty case resolutions
• Manage Salesforce platform maintenance and conduct service center audits
• Provide end consumer and customer care through call center support and social network claim resolution
• Coordinate the collection and delivery of physical warranty replacements and spare parts
• Administrate inventory for spare parts and accessories and maintain monthly IDR records
• Process defective returns by creating credit notes in SAP or customer portals
• Assist with legal claims investigations and support the After Sales Supervisor with area-related reporting

Requirements

• Administration or Technical degree, or 3 years of equivalent experience in a similar technical position
• 3 years of experience in a previous After Sales role
• Proficiency in Excel for tracking and control, and Word and PowerPoint for reporting
• Knowledge of SAP or similar ERP systems
• Intermediate English language skills
• Strong analytical, problem-solving, and communication skills
• Ability to work independently with minimal supervision and manage daily planning

About the Company

Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid®, and Sharpie®. We are focused on delighting consumers by lighting up everyday moments through a high-performance culture driven by integrity, teamwork, and ownership.