Advisor, Sales Operations

Responsibilities

• Act as the primary owner of the Solutioning ARIS process library, ensuring content is organized, current, and easy to navigate
• Partner with project teams to capture, document, and update processes that support key initiatives
• Maintain standards, naming conventions, and taxonomy for process models and documentation
• Own the structure and content organization of the Solutioning SharePoint site, including navigation, templates, and archiving
• Partner with content owners to publish and maintain up-to-date assets such as playbooks, guidelines, and process documents
• Plan and deliver change communications for the Solutioning organization regarding process/tool updates and new content
• Create and maintain lightweight training and onboarding materials for ARIS, SharePoint content, and new processes
• Track usage and adoption signals to refine content and communications
• Contribute to process transformation and continuous improvement efforts across Services Sales

Requirements

• Experience in Sales Operations, Business Operations, Program/Project Management, or Process Excellence in a complex environment
• Strong organization and information management skills, including experience structuring content in SharePoint or similar tools
• Demonstrated process documentation and improvement experience, such as mapping workflows and defining roles/inputs/outputs
• Ability to learn and use BPM tools (experience with ARIS or similar is a plus)
• Strong written and verbal communication skills with the ability to translate process changes into clear, concise messages
• High attention to detail and discipline in documentation and governance

Preferred Qualifications

• Experience supporting Services Sales or Solutioning/pre-sales teams
• Exposure to change management and training/enablement practices
• Familiarity with process improvement frameworks
• Experience working in a large, global, cross-functional organization
• Hands-on experience with ARIS

Benefits

• Comprehensive healthcare programs
• Award-winning financial wellness tools and resources
• Generous leave of absence for new parents and caregivers
• Industry-leading wellness platform

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We believe that each of us has the power to make an impact, and we put our team members at the center of everything we do.