Advisor I, Sales Support

Responsibilities

• Achieve specific sales targets and maximize sales opportunities on every call
• Use scripts and probing techniques to determine customer needs and offer appropriate products or services
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service meets contractual sales goals and Key Performance Indicators (KPIs)
• Greet customers in a professional, friendly, and courteous manner
• Listen attentively to customer concerns and demonstrate empathy to build rapport
• Clarify customer requirements and use available tools to provide effective resolutions
• Prepare accurate work documentation and appropriately note customer accounts
• Answer billing questions by explaining various components of customer accounts

Requirements

• High school diploma
• Strong communication and negotiation skills (written and verbal)
• Basic computer navigation and PC knowledge
• Ability to work in a fast-paced environment and handle repetitive tasks
• Ability to work as a team member and independently
• Ability to rotate shifts as needed
• Strong attention to detail and dependability

Preferred Qualifications

• Three to six months of previous sales experience

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges by designing brand-defining experiences and building smarter, tech-powered solutions.