Advertising Analyst

Responsibilities

• Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement
• Work with Product and Engineering teams to address identified issues
• Take ownership of select OMS features and initiatives
• Participate in stakeholder discovery meetings to gather requirements
• Organize and facilitate UAT sessions and synthesize end-user feedback
• Create and maintain detailed user guides for OMS
• Develop training materials and lead end-user training sessions for OMS releases

Requirements

• 2-4 years of experience in business operations, automation, sales planning, or account management
• Strong understanding of the digital and CTV advertising industry
• Strong analytical skills with ability to identify patterns from data
• Experience with order management systems and revenue optimization solutions
• Excellent written and verbal communication skills
• Ability to work collaboratively in a fast-paced environment

Preferred Qualifications

• Experience with user acceptance testing (UAT)
• Experience with training facilitation

About the Company

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.