Advanced QA and Customer Interface Specialist

Responsibilities

• Manage customer claims and alerts by analyzing root causes and ensuring effective corrective actions.
• Prepare and follow up on 8D reports to permanently eradicate quality problems.
• Create, update, and monitor Quality Improvement Plans.
• Manage internal and external deviations and validate rework reports.
• Coordinate and manage customer audits and site visits.
• Support project follow-up through APQP, ANPQP, and GPMS processes.
• Ensure the implementation and assurance of all specific customer requirements.

Requirements

• Bac+5 degree in Industrial Engineering, Quality, or a related field.
• Fluency in both English and French.
• Proven expertise in claims management and 8D methodology.
• Strong knowledge of APQP and ANPQP processes.
• Excellent planning, organization, and communication skills.
• Ability to work effectively in a self-reflecting and proactive manner.

About the Company

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, and data products. We enable vehicle electrification, connectivity, and autonomy integration for the global automotive industry. With over 235,000 employees across 45 countries, we are a successful international supplier committed to sustainability, social contribution, and inspiring trust.