Advanced Mechanical Assistance Consultant L1

Responsibilities

• Contribute to customer satisfaction within your regional area by responding to support requests and providing high-quality diagnostic and repair services
• Supervise the repair process and its success, analyzing and reporting on potential deviations and advising on solutions
• Review existing processes to increase quality, report on dealer performance in escalated cases, and adapt methodologies to client needs
• Communicate with dealership staff, providing coaching and training to find root causes of technical deviations
• Document complex technical problems for the central organization
• Build strong relationships with dealers and clients to continuously improve role effectiveness

Requirements

• Master Technician certification or equivalent
• Advanced skills in electrical diagnostics
• Experience with high voltage / electric vehicles (EV) is highly valued
• Ability to investigate, diagnose, and report on complex vehicle systems both hands-on and remotely
• Ability to manage multiple tasks and deadlines in dynamic environments
• Proactive attitude
• Fluency in Spanish, English, and Portuguese is desirable

About the Company

MSX International has been a trusted partner to leading vehicle manufacturers and their dealers worldwide for over 30 years, helping clients transform businesses and manage operations through technology and industry expertise.