Adobe Journey Optimizer Engineer

Responsibilities

• Design, configure, and deploy customer journeys in Adobe Journey Optimizer (AJO), including event-based and audience-based entry conditions.
• Build and manage multi-channel customer experiences across email, push notifications, SMS, and other supported activation channels.
• Design and maintain Experience Data Model (XDM) schemas, field groups, and identity structures within Adobe Experience Platform (AEP).
• Support customer data onboarding, ingestion, validation, and activation processes within AEP and Real-Time CDP.
• Create and optimize customer segments and audiences based on behavioral, transactional, and profile data.
• Use SQL and platform reporting tools to validate data quality, investigate issues, and support campaign analysis.
• Collaborate with architects, marketers, and stakeholders to translate business requirements into technical solutions.
• Ensure implementations adhere to data governance, privacy, consent management, and regulatory requirements.

Requirements

• 3+ years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms.
• 2+ years of hands-on experience with Adobe Journey Optimizer (AJO).
• Experience with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP.
• Strong SQL skills for data validation, troubleshooting, and audience analysis.
• Experience developing email templates and marketing communications using HTML and CSS.
• Understanding of customer journey orchestration, lifecycle marketing, and XDM.
• Professional proficiency in English.
• Ability to work in Agile delivery environments.

Preferred Qualifications

• Experience with Adobe Campaign.
• Adobe Certified Professional or Expert certifications in AJO, AEP, or Real-Time CDP.
• Experience with Customer Journey Analytics (CJA).
• Experience with Adobe Experience Cloud products such as Adobe Target, Adobe Analytics, or Adobe Experience Manager.
• Familiarity with APIs, integrations, and customer data platforms.

Benefits

• Comprehensive insurance plan (Gold, Silver, or Bronze options) including short- and long-term disability.
• Virtual healthcare services via Dialogue and access to mental health support programs.
• $500 Personal Spending Account for healthcare, gym, transit, or RRSP contributions.
• RRSP matching program (up to 4%) via a Deferred Profit Sharing Plan (DPSP).
• Flexible vacation policy and closed office during winter holidays.
• Personal Technology Reimbursement of $30/month.

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations globally.