Admitting Representative

Responsibilities

• Assist patients with registration needs and field incoming calls
• Verify registration and admission forms with patients and guarantors
• Gather and verify confidential health and financial information using EHR software
• Verify insurance eligibility, benefits, and obtain pre-authorizations
• Communicate medical necessity and coverage information to patients
• Identify Medicare and Medicare Advantage members for inpatient admissions
• Scan documents into the hospital system and engage with Case Management
• Assist with lifting boxes up to 30 pounds and transporting patients

Requirements

• 1-2+ years of clerical or administrative customer service experience
• 1-2+ years of customer service experience in a hospital environment
• Minimum typing speed of 25-30 wpm
• Proficiency in basic computer software programs
• Strong written and verbal communication skills
• Analytical and problem-solving abilities

Preferred Qualifications

• Knowledge of medical terminology
• Previous experience in Admitting, Emergency Department, or physician's office
• Knowledge of Medicare, HMO, and PPO protocols

About the Company

Ingalls Memorial Hospital is part of UChicago Medicine, providing superior healthcare with compassion and medical innovation to serve the needs of the community.