Admission Coordinator

Responsibilities

• Manage the front-office team, including shift planning, activity rotation, and workload dimensioning to ensure service quality.
• Lead and motivate staff through performance evaluations, training identification, and continuous improvement initiatives.
• Coordinate with HR on recruitment, selection, and onboarding processes for new team members.
• Ensure smooth patient flow through admission circuits and verify all required documentation, including GDPR compliance and guarantor assignment.
• Prepare activity reports to analyze service needs, such as consultation delays and call center activity, to support decision-making.
• Maintain and update departmental protocols and ensure adherence to the Vithas Code of Conduct.
• Act as a backup for the Customer Experience and Service Manager.

Requirements

• Specialized training in Hospital Management.
• Proven experience in team leadership and managing high-performance front-office teams.
• Strong knowledge of patient care, including patient rights and admission duties.
• Expertise in the application of GDPR within documentation and patient service protocols.

About the Company

Vithas is a leading healthcare group dedicated to providing high-quality medical services and excellence in patient care across its network of hospitals.