Administrator - Government Relations

Responsibilities

• Process and review administrative documentation, applications, and records for transit and emergency visas.
• Support the administration of visa processes and related operational requirements at Zayed International Airport.
• Coordinate submissions and follow-up activities with government entities and external stakeholders.
• Prepare reports, summaries, and documentation required by the business.
• Maintain accurate records, databases, and filing systems while ensuring data integrity and confidentiality.
• Respond to routine enquiries from internal and external customers in a professional and timely manner.
• Monitor and track applications and approvals to ensure service standards are met.
• Support team members in maintaining smooth day-to-day operations within a 24/7 shift-based environment.

Requirements

• UAE National (with Family Book).
• High School Certificate with at least 2 years of relevant administrative experience, OR a Bachelor’s Degree.
• Proficiency in both Arabic and English.
• Proficient in Microsoft Office applications and general business systems.
• Ability to work a mandatory 24/7 rotational shift pattern, including 12-hour day and night shifts, weekends, and public holidays.
• Strong attention to detail and the ability to manage multiple tasks accurately.

Preferred Qualifications

• Previous experience in administration, customer service, or government liaison.
• Experience preparing or submitting applications to government entities.
• Experience working in an operational, customer-facing, or airport environment.

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. We connect people across continents and cultures, driving our "Journey 2030" ambition to expand our network and grow our people for a new era of excellence.