Administrative & Franchise Sales Coordinator

Responsibilities

• Answer incoming calls, route inquiries, and deliver professional bilingual customer service
• Support daily office operations including scheduling, filing, scanning, and document preparation
• Manage calendars, coordinate appointments, and prepare office materials
• Maintain accurate records in CRM systems and internal databases
• Complete data entry for franchise leads, onboarding forms, and compliance materials
• Track lead activity, follow-up schedules, and process milestones
• Assist Certified Business Owners (CBOs) with required documents and onboarding paperwork
• Schedule discovery calls, franchise presentations, and candidate follow-ups
• Prepare FDD documents, sales packets, and presentation materials
• Support candidate visits and ensure a high-quality brand experience

Requirements

• Bilingual (English & Spanish) required
• Experience in administrative support, customer service, or office coordination
• Strong organization, follow-through, and attention to detail
• Excellent written and verbal communication skills
• Proficiency with CRM systems, Microsoft Office, and basic data entry
• Ability to multitask in a fast-paced environment

Preferred Qualifications

• Experience supporting sales teams, franchise operations, or regulated processes
• Familiarity with FDDs, compliance paperwork, or business licensing
• Experience working with entrepreneurs, owner-operators, or small business clients

About the Company

JAN-PRO of Las Vegas is part of Empower Brands, a portfolio company of MidOcean Partners. Empower Brands encompasses ten industry-leading brands across commercial and residential services, dedicated to providing high-quality products and empowering franchise owners to succeed.