Administrative & Client Services Manager

Responsibilities

• Plan and manage operations, administrative tasks, and client care for the Psychological Services Center (PSC).
• Serve as the first point of contact for clients, visitors, and doctoral student clinicians.
• Screen and triage telephone calls and visitors, including recognizing and handling clinical crises.
• Resolve inquiries regarding administrative policies, programmatic procedures, and PSC services.
• Provide oversight for new client referrals and clinician caseload assignments.
• Prepare periodical statistical reports of clinical activity using scheduling software.
• Document in-person, email, and telephone encounters using Electronic Medical Records (EMR).
• Train graduate assistants to maintain a welcoming and professional environment.

Requirements

• High school diploma required.
• Two years of experience in an office environment.
• Familiarity with the use of Electronic Medical Health Records (EMR).
• Proficiency with Microsoft Office, Google products, and Adobe products.
• Ability to train others on the use of clinic software products.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Preferred Qualifications

• Bachelor's degree, preferably in a mental health-related field.

Benefits

• Health, life, and disability insurance.
• Flexible spending accounts.
• Tuition incentives.
• Fully vested retirement plans.
• Paid time off.

About the Company

Regent University is a faith-based institution committed to academic excellence and global influence. We provide a professional environment dedicated to developing leaders through high-quality education and service.