Administrative Associate

Responsibilities

• Provide compassionate, bilingual support (English and French) to patients and healthcare clinicians via phone, email, and other communication channels
• Guide patients through the use of the TELUS Health Monitor app and the submission of vitals via Bluetooth-connected devices
• Support clinicians with platform navigation, patient onboarding, and care coordination
• Assist patients with the setup and troubleshooting of monitoring kits, including tablets, blood pressure monitors, and pulse oximeters
• Diagnose and resolve device and connectivity issues using plain, accessible language
• Maintain detailed and accurate records of all patient and clinician interactions in accordance with established protocols

Requirements

• Bilingual proficiency in English and French (written and spoken)
• Strong communication skills with an empathetic approach, particularly when supporting seniors
• Demonstrated ability to troubleshoot technical issues and explain solutions clearly
• Excellent organizational skills and high attention to detail
• Ability to work independently in a fully remote environment
• Flexibility to work rotating schedules across a 7-day week (Monday–Sunday, 8am–8pm EST)

Preferred Qualifications

• Experience working with elderly populations or individuals managing chronic conditions
• Background in healthcare, home care, or a regulated health environment
• Previous experience in customer service or technical support
• Familiarity with remote patient monitoring or clinical workflows

Benefits

• Comprehensive total rewards package including a competitive salary and flexible benefits plan
• Minimum of 3 weeks of vacation
• Generous company-matched pension and share purchase programs
• Career growth and continuous learning and development opportunities

About the Company

TELUS Health is an IT leader in Canada focusing on the health sector. Our mission is to improve the way information is used along the continuum of care to better the health of citizens in Canada and beyond through innovative technology solutions.