Administrative Associate-Clinic

Responsibilities

• Greet clients and visitors in a professional manner to ensure a welcoming environment
• Manage appointment scheduling via phone and email while maintaining efficient patient flow
• Process daily billing tasks with high accuracy and attention to detail
• Maintain up-to-date client information and databases, including contact details and demographics
• Deliver medical reports and results to patients, family doctors, and specialists
• Handle a large volume of files, including referrals, corrections, and follow-ups
• Protect client privacy by maintaining strict confidentiality of personal and financial information
• Respond to client inquiries and concerns, collaborating with internal teams to improve service delivery

Requirements

• High school diploma
• Proficiency in Google Workspace and Microsoft programs
• Strong written and verbal communication skills
• Exceptional organizational and customer service skills
• Ability to handle medical terminology
• Ability to work effectively under pressure and prioritize time-sensitive tasks
• Experience in a medical or similar field is preferred

Preferred Qualifications

• 1-2 years of relevant experience in a medical or clinical setting
• Experience with conflict resolution and handling challenging client interactions

Benefits

• Comprehensive total rewards package including a competitive salary
• Minimum of 3 weeks of vacation and a flexible benefits plan
• Generous company-matched pension and share purchase programs
• Career growth and professional development opportunities
• Opportunity to contribute to a purpose-driven team in the healthcare sector

About the Company

TELUS Health is empowering every person to live their healthiest life. We leverage leading-edge technology to create the future of health, focusing on making healthcare more accessible and delivering improved health experiences for everyone through continuous innovation.