Administrative Assistant

Responsibilities

• Carry out claims management operations within standardized procedures
• Deliver statements of situation for motor clients
• Update the company’s third-party database, including workshops, loss adjusters, and insurers
• Manage day-to-day relationships with internal clients via telephone and written communication
• Update statistical reports and perform third-party follow-ups
• Handle administrative file completion

Requirements

• Proficiency in French (minimum B2 level required, C1 preferred)
• Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint)
• Strong interpersonal and written communication skills
• Excellent time management and prioritization abilities
• Strong analytical skills with the ability to synthesize information
• High level of accuracy and attention to detail
• Ability to work autonomously and as part of a collaborative team

Preferred Qualifications

• Knowledge of the fundamentals of insurance contracts

Benefits

• Hybrid working options and flexible working hours
• Competitive, performance-related remuneration system
• Opportunities for individual career growth and specialist training
• Exposure to an international consultancy and global client base

About the Company

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. Our Regional Delivery Center in Lisbon brings together a strong global team of over 400 colleagues delivering operational excellence through innovation and efficient solutions.