Administrative Assistant

Responsibilities

• Serve as the primary point of contact for students, parents, faculty, and staff regarding financial aid inquiries.
• Provide excellent customer service by answering high volumes of emails and phone calls.
• Assist students and parents with the FAFSA application process, website navigation, and form submissions.
• Inform stakeholders of University policies related to scholarships, tuition, billing, and registration.
• Monitor the Financial Aid inbox and provide timely responses using Banner, DocFinity, Slate, and National Student Loan Data Systems.
• Manage office administration tasks including scheduling appointments, maintaining supplies, and scanning/indexing documents.
• Support student workers with daily workload and basic training.
• Assist with document collection for annual audits and maintain the outside scholarship database.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office Suite and Google Suite.
• Experience working with databases, reporting tools, and data analysis.

Preferred Qualifications

• Bachelor’s Degree.
• Experience working with Banner.
• Knowledge of federal, state, and institutional financial aid policies and regulations.
• Previous experience in administrative roles, particularly within a higher education setting.

Benefits

• Fourteen (14) paid holidays and paid “gift” days.
• Free tuition for employees and reduced tuition for families after one year of service.
• Health, dental, and vision insurance.
• Access to a 403b retirement plan.
• Accrued sick time.

About the Company

St. Catherine University is an equal opportunity employer dedicated to inclusion and a learning environment enriched by diversity. Located in St. Paul, MN, the University is driven by a mission to serve the community and foster academic excellence.