About the role

Responsibilities

Research permit requirements using internal databases, AI tools, and direct government resources
Make outbound calls to U.S. government offices to verify requirements and follow up on permit submissions
Build and track permit-related tasks from start to finish
Coordinate with customers to collect required documents and information
Submit permit applications through government portals and handle follow-up questions
Maintain accurate and organized documentation throughout each project

Requirements

At least 2 years of experience in an Administrative Assistant, BPO, Virtual Assistant, or Operations role
Strong English communication skills (both written and spoken) for interacting with U.S. government offices and customers
High attention to detail and ability to work with exceptional accuracy
Proficiency with AI tools and the ability to verify AI-generated information manually
Reliable hardware: Intel Core i5 processor or better, minimum 8GB RAM, and a noise-canceling headset
Ability to work the night shift (9:00 PM – 5:00 AM local time) to align with U.S. business hours

Simera provides high-quality remote talent to businesses worldwide, helping them scale through specialized professional services.