Administrative Assistant II

Responsibilities

• Provide administrative support for the Cancer Rehabilitation and Survivorship ELLICSR Program in an outpatient clinical setting
• Greet patients and manage registration using the EPIC EMR system
• Process incoming referrals and manage the scheduling/rescheduling of patient appointments and group classes
• Perform data entry for patient tracking and maintain electronic calendars and spreadsheets
• Respond to general patient inquiries and handle appointment cancellations
• Ensure the efficient operation of clinic spaces, front desks, and office workflows
• Provide cross-coverage support to the broader operational administrative team

Requirements

• Completion of Secondary School or recognized equivalent
• Completion of a recognized post-secondary medical administration certificate or equivalent
• Two years of related administrative support experience
• Required experience working with EPIC EMR for referrals, scheduling, and clinical operations
• Proficiency in Microsoft Office and database/spreadsheet software
• Strong organizational, prioritization, and time management skills
• Excellent interpersonal and communication skills (verbal and written)
• Ability to maintain strict patient confidentiality and work effectively within an interdisciplinary team

Preferred Qualifications

• Previous experience working in a teaching hospital environment
• Knowledge of medical terminology

Benefits

• Competitive offer packages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and UHN shuttle services
• Flexible work environment
• Opportunities for professional development and promotion within a large organization
• Various corporate discounts including travel, restaurants, and parking

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. Comprising several major sites including Princess Margaret Cancer Centre and Toronto General Hospital, UHN is a top research hospital affiliated with the University of Toronto, dedicated to building a healthier world through scientific discovery and clinical excellence.