Administrative Assistant II

Responsibilities

• Coordinate and manage incoming telephone calls and in-person inquiries for the Assertive Community Treatment (ACT) team
• Triage urgent concerns and facilitate communication between clients and clinical staff
• Maintain electronic calendars and enter patient appointment information into multiple databases
• Organize and maintain confidential electronic file retrieval systems and formats
• Provide word processing services for the production of complex medical documents
• Order and maintain program supplies and equipment to ensure efficient office operations
• Use sound judgment to escalate unusual or concerning client behaviors to appropriate clinical staff

Requirements

• Completion of a medical terminology course
• Completion of Grade XII or recognized equivalent
• Post-secondary medical office administration diploma or equivalent
• 3 years of related medical administrative support experience
• Proficiency in Microsoft Office (Word, Excel, etc.) and experience with electronic scheduling tools
• Strong organizational, time management, and prioritization skills
• Excellent verbal and written communication skills
• Ability to maintain and protect patient confidentiality

Preferred Qualifications

• Experience working in a healthcare or teaching hospital environment
• Proficiency with MS Teams

Benefits

• Competitive compensation package
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to transit and UHN shuttle services
• Opportunities for professional development and internal promotion
• Various corporate discounts including travel, restaurants, and insurance

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. Affiliated with the University of Toronto, UHN operates multiple sites, including Toronto General and Toronto Western Hospitals, dedicated to building a healthier world through scientific discovery and clinical excellence.