Administrative Assistant II, Medical

Responsibilities

• Provide dedicated operational and administrative support to a Surgeon within the Hand Clinic at the Schroeder Arthritis Institute.
• Manage the Surgeon’s complex schedule, resolving conflicts and optimizing time management across clinical and academic portfolios.
• Act as the primary liaison and professional gatekeeper for the Surgeon, triaging urgent inquiries and managing communications.
• Process incoming referrals, schedule/reschedule patient appointments, and handle patient inquiries and reminders.
• Complete administrative tasks including patient registration in the EPIC EMR system and data reporting.
• Document patient consults and ensure the timely transfer of notes back to referring clinicians.
• Provide backup and cross-coverage support for the operational administrative team within the Hand Clinic.

Requirements

• Completion of Secondary School or recognized equivalent.
• Completion of a recognized post-secondary medical administration certificate or equivalent.
• Two years of related administrative support experience.
• Required experience working with EPIC EMR for managing referrals and appointment scheduling.
• Strong knowledge of medical terminology.
• Excellent organizational, time management, and interpersonal communication skills.

Preferred Qualifications

• Experience working in a healthcare environment.
• Experience with financial processes and medical billing.
• Proficiency in Microsoft Office environments.
• Fluency in a second language (e.g., French).

Benefits

• Competitive compensation packages.
• Membership in the Healthcare of Ontario Pension Plan (HOOPP).
• Access to transit and UHN shuttle services.
• Opportunities for professional development and promotion within a large organization.
• Various corporate discounts including travel, restaurants, and parking.

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. Comprising several major sites including Toronto General and Toronto Western Hospitals, UHN is a research hospital affiliated with the University of Toronto, dedicated to building a healthier world through scientific discovery and clinical excellence.