Administrative Assistant II (Medical)

Responsibilities

• Support timely processing of incoming referrals and patient appointment scheduling/rescheduling
• Respond to patient inquiries and manage appointment cancellations and reminders
• Complete administrative tasks including patient registration in EPIC EMR
• Provide word processing and typing services using medical terminology for complex documents
• Maintain electronic and paper filing systems and departmental calendars
• Administer and monitor billing procedures and departmental budgeting records
• Provide cross-coverage support within the operational administrative team

Requirements

• Completion of a recognized post-secondary medical secretarial arts diploma or equivalent
• Three years of related clinical administration and support experience
• Completion of a medical terminology course
• Required experience working with EPIC EMR for referrals and scheduling
• Strong writing, editing, and proofreading skills
• Excellent organizational and time management skills
• Ability to maintain and protect patient confidentiality

Preferred Qualifications

• Bachelor's Degree
• Experience in a Microsoft Office environment
• Experience in an academic healthcare environment
• Experience with REDCap or other research database tools
• Experience with financial and billing processes

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. As Canada's top research hospital, UHN is a national and international source for discovery, education, and patient care, affiliated with the University of Toronto.