Administrative Assistant II (Medical) - JS Sonshine Centre

Responsibilities

• Process incoming referrals, schedule/reschedule patient appointments, and manage patient inquiries and reminders
• Register patients and manage medical records using the EPIC EMR system
• Produce complex medical documents and materials using advanced word processing and medical terminology
• Maintain electronic and paper filing systems, calendars, and departmental schedules
• Administer and monitor billing procedures and departmental budgeting records
• Provide cross-coverage support to the operational administrative team as needed

Requirements

• Completion of a recognized post-secondary medical secretarial arts diploma or equivalent
• Three years of related clinical administration and support experience
• Completion of a medical terminology course
• Proficiency with EPIC EMR for managing referrals and clinical operations
• Strong organizational, time management, and interpersonal communication skills
• Ability to maintain strict patient confidentiality

Preferred Qualifications

• Bachelor's Degree
• Proficiency in Microsoft Office (word processing, databases, and spreadsheets)
• Experience working in an academic healthcare environment
• Experience with research database tools such as REDCap
• Experience managing financials and billing

Benefits

• Competitive compensation package
• Membership in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to UHN shuttle services and public transit
• Opportunities for professional development and promotion within a large organization
• Various corporate discounts including travel, restaurants, and insurance

About the Company

University Health Network (UHN) is Canada’s #1 hospital and a global leader in research, education, and patient care. As a top research hospital affiliated with the University of Toronto, UHN operates multiple sites, including Toronto Western Hospital, where the JS Sonshine Centre is located. Our mission is to build a healthier world through innovation and excellence in clinical care.