Administrative Assistant II

Responsibilities

• Serve as the primary point of contact for the Ivy College of Business Career Services office, greeting visitors and managing phone and email inquiries.
• Collect and track employment outcomes for undergraduates via phone, text, and email to achieve high response rates.
• Utilize the 12twenty data management platform and Excel to record, cleanse, and analyze student data for accreditation purposes.
• Hire, train, and supervise a small team of undergraduate student assistants.
• Manage office operations, including supply inventory, mail sorting, check processing, and meeting coordination.
• Support team members with special projects, event coordination, and classroom programming.

Requirements

• High school diploma or equivalent.
• 3 years of related professional experience.
• Proficiency with Microsoft Office applications.
• Experience working with CRM or database systems.

Preferred Qualifications

• Experience in a higher education or customer-facing professional environment.
• Proven ability to collect, cleanse, and report data using digital surveys and communication tools.
• Previous experience in hiring, training, and supervising employees.
• Strong ability to manage multiple priorities independently within a team setting.

Benefits

• Comprehensive health and work-life benefits, including medical and dental.
• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday, and sick leave plans.
• Onsite childcare located in Ames, Iowa.
• Life insurance, long-term disability, and Flexible Spending Accounts.
• Employee Assistance and Wellbeing programs.
• WorkFlex options available for certain positions.

About the Company

Iowa State University is a land-grant institution dedicated to education, research, extension, and outreach. Located in Ames, Iowa, we provide a welcoming community that fosters innovation and critical thinking to help students make a difference in the world.