Administrative Assistant I

Responsibilities

• Provide administrative support including contract and insurance billing, fee collections, and client scheduling
• Manage database entry, maintain internal tracking systems, and run reports for quality assurance
• Prepare monthly invoices, contractual deliverables, and quarterly data reports
• Maintain clinical records, client files, and agency correspondence
• Perform general office tasks such as answering phones, ordering supplies, and managing mail
• Deliver excellent customer service to staff, clients, and community partners
• Assist the Director in gathering and analyzing data related to Quality Assurance activities

Requirements

• High School Diploma or GED
• At least one year of clerical or office experience
• Proficiency in Microsoft Excel and the Microsoft Office Suite
• Excellent oral and written communication skills
• Safe driving record and valid auto liability insurance (if operating a personal vehicle for business)

Preferred Qualifications

• AA degree in office administration, business, or a healthcare field
• Previous experience handling medical claims with insurance carriers
• Experience working in a healthcare office or similar setting

Benefits

• Medical, dental, and vision insurance (eligible after 30 days)
• Life, AD&D, and disability insurance (eligible after 60 days)
• Retirement plan with employer contribution and match
• Tuition assistance for bachelor's and graduate programs
• Flexible spending accounts for medical and dependent daycare
• Employee assistance program (EAP) and recognition programs

About the Company

Pioneer Human Services is a nationally recognized non-profit dedicated to empowering justice-involved individuals. For over 60 years, we have provided pathways for rehabilitation, reintegration, and redemption through professional and empathetic service.