Administrative Assistant

Responsibilities

• Triage and manage application queues, ensuring queries are responded to or escalated according to service standards
• Process Recognition of Prior Experience (RPE) and ATE applications for accuracy and completeness
• Manage mentor and supervisor approvals by verifying eligibility and documentation requirements
• Maintain and update accurate records within Salesforce and SITS Tribal, including student enrolments and exemptions
• Execute data clean-up projects and support large-scale data validation and reconciliation tasks
• Handle professional communications with students and stakeholders using approved email and letter templates
• Ensure all administrative processes comply with documented policies, confidentiality standards, and service level expectations

Requirements

• Demonstrated experience in an administrative, operations, or student services role
• High attention to detail with the ability to manage high-volume, process-driven work
• Proficiency in working across multiple data systems and software platforms
• Strong organizational skills and the ability to prioritize competing tasks
• Clear and professional written communication skills
• Ability to maintain a high level of discretion and respect for confidentiality

Preferred Qualifications

• Experience using Salesforce or similar CRM systems
• Experience with student management systems such as SITS Tribal
• Background in admissions, professional education, or accreditation environments
• Experience supporting data quality, reporting, or large-scale data review activities

About the Company

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global leader providing business process solutions and services across Healthcare, Banking, Financial Services, Communications, Media, and Technology. With a global footprint, Firstsource leverages cutting-edge tech, data, and analytics to deliver future-focused solutions that drive speed, scale, and smarter decision-making for clients worldwide.