Administrative Admissions Assistant

Responsibilities

• Receive and inform patients regarding their stay, treatments, and hospital procedures.
• Verify patient documentation and prepare medical records, reports, and diagnostic results.
• Register patients for admissions, surgeries, and outpatient consultations to ensure accurate billing.
• Manage telephone inquiries, schedule interconsultations, and coordinate patient appointments.
• Act as a mediator to resolve patient incidents, suggestions, or complaints.
• Handle administrative tasks including email management, internal calls, and medical file archiving.
• Process billing for private patients and manage accident reports or insurance authorizations.
• Monitor customer service wait times and collaborate with the team to optimize patient flow.

Requirements

• Previous experience working in a hospital setting is mandatory.
• Strong customer service and interpersonal skills, including empathy and active listening.
• Proficiency in medical documentation management and healthcare administration.
• Knowledge of billing processes and handling financial transactions.
• Proven ability in conflict resolution and managing patient incidents.
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.

About the Company

Vithas is a leading healthcare provider dedicated to offering optimal and integral patient care. We focus on maintaining high quality standards in medical services and administrative excellence to ensure the satisfaction of both our patients and medical professionals.