Administration Support Officer

Responsibilities

• Provide administrative and operational assistance to the Contract Administration team
• Manage reactive cleaning workflows by assigning and communicating work orders to the operations team
• Administer site-based periodic cleaning schedules and oversee proactive cleaning programs
• Manage help desk emails, triaging requests and allocating tasks for timely resolution
• Track key performance indicators (KPIs) and maintain meeting records using spreadsheets
• Assist with the setup and closure of sites in Navision, Kronos, and Chris21
• Support the preparation and distribution of cleaning invoices via the Ariba portal
• Respond to customer invoice queries in a professional and timely manner

Requirements

• Minimum of 3 years of administrative experience
• Proven experience in customer service
• Strong system administration and recordkeeping skills
• Highly organized with strong attention to detail

Benefits

• Competitive salary packaging
• Flexible work arrangements
• Staff discounts across top brands
• Global learning and development pathways
• Internal mobility and career growth opportunities
• A positive, high-performing culture

About the Company

ISS is a leading global workplace experience and facility management company. We provide placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable, delivered to high standards by people who care.