Administration Officer

Responsibilities

• Act as the first point of contact for visitors and clients, providing a professional front-of-office experience.
• Manage incoming calls, emails, and general enquiries to ensure timely and accurate responses.
• Coordinate meeting rooms, appointments, and assist with scheduling for program activities.
• Maintain the reception area and ensure client resources and information are up to date.
• Prepare and process documentation including meeting minutes, invoices, correspondence, spreadsheets, and reports.
• Communicate with internal teams and external agencies regarding referrals and enquiries.
• Assist with general administrative tasks such as data entry, filing, and record management.

Requirements

• Proven experience in an administration role.
• Strong proficiency with Microsoft 365 applications.
• Superior organisational and time management skills.
• Ability to work effectively in a team and multi-disciplinary environment.
• Experience with accounts processing is highly regarded.
• Must hold a valid National Police Check and Working with Children clearance.

Benefits

• Rewarding work making a meaningful difference in the community.
• Not-for-profit salary packaging to reduce your taxable income.
• Free external, confidential counselling and access to chaplaincy support.
• Opportunities for volunteering and purchasing additional annual leave.
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off.

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness prevention, social housing, mental health support, and assistance for families and children. We are committed to building hope and possibility for all through respect, compassion, and integrity.