Administration Officer

Responsibilities

• Provide administrative and business systems support for day-to-day health service operations
• Manage incoming enquiries via phone, email, and face-to-face professionally and confidentially
• Coordinate appointments, room bookings, and health-related scheduling including telehealth
• Maintain detainee records and ensure accurate data entry in electronic health systems
• Arrange external health provider appointments, transport, and follow-up requirements
• Support staff orientation, accommodation, and travel needs
• Prepare reports, maintain KPI data, and support quality improvement activities
• Manage office facilities, supplies, and equipment servicing

Requirements

• Previous experience in administration or office support roles
• Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook)
• Strong interpersonal and communication skills to engage with diverse stakeholders
• Excellent organisational and time management skills
• High attention to detail and a proactive, solution-focused approach
• Ability to work both independently and collaboratively within a multidisciplinary team

Preferred Qualifications

• Experience with databases and record management

Benefits

• Discounts on BUPA Private health Insurance
• Access to extra leave, including a day off for your birthday
• Rewards and benefits platform
• Salary Packaging and novated leasing options available
• Opportunity to join a well-respected Australian organisation with over 3,000 employees

About the Company

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training. We provide essential health, mental health, and wellbeing services across the onshore Immigration Detention network, supported by a dedicated team of professionals and a 24/7 Virtual Care Centre.