Administration Assistant/Receptionist

Responsibilities

• Provide a warm, professional, and welcoming reception for all visitors, ensuring safeguarding and sign-in procedures are followed
• Manage incoming phone calls and emails, ensuring messages are passed on accurately and promptly
• Support day-to-day administration including filing, data entry, diary management, and document preparation
• Manage incoming deliveries and maintain stock levels for stationery and office supplies
• Assist with travel and accommodation bookings following internal processes
• Support internal communications and events, including newsletters and marketing activities
• Work closely with the wider admin and Senior Leadership Team to ensure a smooth service

Requirements

• Previous experience in a reception or administration role
• Strong communication skills with a friendly and professional manner
• Proficiency in Microsoft Office (Word, Excel, and Outlook) and the ability to learn new systems
• Strong organizational skills and the ability to manage multiple tasks effectively
• Minimum Level 2 in English and Maths
• Ability to work both independently and as part of a team
• A discreet and reliable approach with an understanding of confidentiality
• Experience working with young people or vulnerable adults is desirable

Benefits

• Competitive Pay & Reward (£26,769.60 - £27,497.60)
• Training & Development opportunities and QCF accredited programmes
• Enhanced Annual Leave, Company Sick Pay, and Enhanced Pension
• 24/7 GP Access for you and your household
• UK Health Cash Plan for dental and optical expenses
• Perkbox discounts on groceries, dining, and more
• Cycle to work and Car schemes
• Employee Assistance Programme and Wagestream access

About the Company

The Aurora Group operates Aurora Foxes, a specialist college and training hotel in Minehead designed for young people with learning disabilities. We aim to equip young adults with the life and hospitality skills they need to become work-ready and life-ready in a supportive, professional environment.