Administration Assistant

Responsibilities

• Pre-register samples for customers and maintain accurate data using Excel
• Arrange sample collections and bottle deliveries to support logistics
• Scan and file documents to ensure organized record-keeping
• Respond to customer inquiries via phone and email, referring to appropriate departments when necessary
• Review and report anomalies to customers to ensure service quality
• Assist with the reporting of results and the raising of credit notes or manual invoices
• Provide general administrative support to the Customer Service department

Requirements

• Proven office administrative experience, ideally within a commercial organization
• Proficiency with MS Office and various IT systems
• Excellent planning, organizational, and time management skills
• Strong written and verbal communication skills
• Ability to work in a fast-paced, highly regulated environment with meticulous attention to detail

Benefits

• Annual leave starting at 25 days (rising to 30) plus 8 public holidays
• Option to purchase additional annual leave
• Enhanced Company Sick Pay Scheme
• Salary progression scheme based on technical and behavioral competencies
• Perkbox membership for discounts and wellness access
• Learning and study support
• Group Personal Pension Plan
• On-site car parking

About the Company

ALS is a global leader in testing, providing comprehensive solutions to clients across a wide range of industries. With over 20,000 team members in 70 countries, we use advanced technologies and data-driven insights to help build a safer and healthier world.