Admin Concierge

Responsibilities

• Coordinate lobby operations by acting as the central communication point between Doormen, Porters, Reception, and Raffles Butlers
• Manage detailed guest profiles in the Property Management System (PMS) to record preferences and cultural sensitivities
• Oversee the pre-arrival email cycle and maintain correspondence with guests and travel agents
• Handle administrative logistics including mail distribution, courier services, and the digital information directory
• Perform regular inventory and stock control for lobby supplies and guest amenities
• Support service recovery by logging guest feedback and tracking corrective actions to uphold brand standards

Requirements

• 2+ years of experience in a luxury hotel front office or guest relations role
• Mandatory experience in a hotel pre-opening environment
• Proficiency in Microsoft Office (specifically Excel) and Property Management Systems (PMS)
• Strong project coordination, scheduling, and document control skills
• High level of emotional intelligence, cultural awareness, and professional poise

About the Company

Raffles The Red Sea is a sanctuary of refined elegance and timeless luxury located within Saudi Arabia’s extraordinary Red Sea destination. Blending legendary personalized service with a commitment to sustainability, the property offers a curated haven for the world’s most discerning travelers.