Accounts Receivable Clerk - Dunning and Complaint Management

Responsibilities

• Act as the primary contact for internal and external customers regarding reminders and complaints
• Manage written and telephone dunning processes
• Actively clarify open items for customers
• Independently process clarification cases in the area of outstanding receivables
• Monitor overdue items
• Arrange installment payment plans
• Handle customer inquiries via telephone and in writing

Requirements

• Professional experience in customer service, complaint management, receivables management, or debt collection
• Strong communication skills for goal-oriented and solution-focused customer negotiations
• Friendly and assertive demeanor
• Enjoyment of telephone customer contact
• Strong teamwork, communication, and conflict resolution skills
• Proficient and efficient use of SAP R/3 FI and common MS Office programs

Benefits

• Comprehensive onboarding in a great team
• Financial subsidies such as childcare allowance or pension subsidies
• Participation in the company's success through an employee stock program
• 30 days of vacation plus 6 extra days

About the Company

BayWa is a globally active group with core segments in Agriculture, Energy, and Construction, as well as the Innovation & Digitalization development segment. Founded in 1923, the parent company is based in Munich.