Account Support Executive

Responsibilities

• Support the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress and ensuring timely execution.
• Act as a key liaison between Sales, Operations, Finance, and Legal to structure and execute complex, high-value deals.
• Monitor customer procurement and invoicing requirements, including purchase orders and process exceptions.
• Manage account-level delinquencies by coordinating with relevant stakeholders to drive resolution.
• Engage with customers regarding contested renewals and title-related discussions.
• Support contract redlining and documentation for both renewals and new business opportunities.
• Maintain and update documentation of region-specific processes to ensure operational accuracy.
• Identify opportunities to optimize deal desk operations and streamline workflows.

Requirements

• Bachelor's degree in Business Administration or equivalent work experience.
• 5+ years of experience in sales operations, customer support, or account coordination.
• Native Japanese fluency and business-level English fluency.
• Proficiency in Salesforce (CRM) or other ERP tools.
• Expertise in Microsoft Office Suite, particularly Excel and Outlook.
• Strong understanding of deal structuring, pricing models, and contract workflows.
• Excellent analytical, problem-solving, and organizational skills.

Preferred Qualifications

• Experience working in a global or regional sales support environment.
• Knowledge of invoicing processes and purchase order workflows.
• Familiarity with legal and commercial terms in contracts.

About the Company

Elsevier is a global leader in advanced information and decision support for science and healthcare. We combine high-quality content with powerful analytics to deliver mission-critical insights that help professionals make better decisions. As part of the RELX Group, we support continuous discovery and uphold the highest standards of content integrity to help shape human progress.